• You can change your order or purchase in person at the store on 64 Hortaleza Street, Madrid (except for products purchased during OUTLET -or final auction or any specific event in which we greatly reduce prices-, which do not allow returns, only change). If what you want is to exchange or return it, we will manage the collection with GLS, discounting the amount of shipping costs, in the peninsula.
    These are the conditions of the Right of Withdrawal (which are governed according to the provisions of the ANNEX of RDL 1/2007 of November 16, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws):

    The withdrawal period will expire 30 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

    To exercise the right of withdrawal, you must notify us at casa peSeta SL, Calle Hortaleza 64 (store), 28004 Madrid. peseta(a)peseta.org your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form below, although its use is not mandatory:

    Withdrawal form template
    (You only have to complete and send this form if you wish to withdraw from the contract)
    – For the attention of casa peSeta SL (a/a: Jaime Sevilla), Calle Hortaleza 64 (store), 28004 Madrid.
    – I/we hereby inform you (*) that I/we withdraw from our (*) contract of sale of the following good (*)
    – Ordered on/received on (*)
    – Consumer name
    – Consumer address
    – Signature of the consumer (only if this form is presented on paper)
    - Date

    To comply with the withdrawal period, it is enough for the communication regarding your exercise of this right to be sent before the corresponding period expires.

    Consequences of withdrawal:
    In case of withdrawal on your part, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method that offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said refund using the same payment method used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided proof of the return of the goods, whichever condition comes first.

    You must return or deliver the goods directly to us at casa peSeta SL (A/A JAIME SEVILLA), Calle Hortaleza 64 (store), 28004 Madrid.

    ., without any undue delay and, in any case, no later than 14 calendar days from the date on which you inform us of your decision to withdraw from the contract. The deadline will be considered met if you return the goods before said deadline has expired.

    You must assume the direct cost of returning the goods.
    The refund amount will not include the shipping costs that were paid at the time.

  • If you return a product purchased with free shipping costs , it will be returned minus the shipping amount of the order.

    If you return a product purchased using a discount coupon applicable for a quantity, the discount coupon will lose its validity if the rest of the order does not exceed the applicable minimum of the coupon. For example, with a minimum order of €79 and a coupon of €10, the order being 2 masks and a shirt, if the shirt is returned, the effectiveness of the coupon is lost because the order would remain at €20, which is less to the minimum quantity required.

    In the event of returning a purchased product and having received a gift item for placing an order that exceeds a certain amount, with the return of the purchased item the gifted item must be returned, since that gift was enjoyed for having reached the amount that was purchased. gave the right to it.

    If you return a product purchased in store , returns will not be accepted but a gift coupon will be created with the amount paid for that product at the time of purchase. That is, if a product purchased at a discount price is returned, the full price of the product will not be refunded but rather the (reduced) price paid at the time of purchase.

    We also remind you that the warranty period for the products is 3 years.

    In compliance with Directive 2013/11/EU of the European Parliament and of the Council, relating to the alternative resolution of consumer disputes , the consumer may access the platform by clicking on the following link .

    For more information about returns and the procedure, please write to us attienda(a)peseta.org.